30-Day Refund Policy
We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a 30-day refund policy with free returns.
Eligibility for Returns
- Items must be returned within 30 days of the purchase date.
- Products must be in their original condition, unused, and in the original packaging.
- Proof of purchase (receipt or order number) is required for all returns.
- International orders (excluded from prepaid returns).
How to Initiate a Return
Contact Customer Service: Please email our customer service team at orders@dropbearcoolers.com or call us at 0423 080 091 to initiate your return. Provide your order number and the reason for the return.
Receive Return Authorization: Once your return request is approved, you will receive a return authorization number and a prepaid shipping label.
Package Your Return: Securely pack the item(s) in the original packaging, including all accessories, manuals, and parts. Affix the prepaid shipping label to the package.
Ship Your Return: Drop off the package at an Australia Post outlet. Ensure you keep the tracking number for your records.
Refund Process
- Once we receive and inspect your return, we will process your refund. This usually takes 5-7 business days.
- Refunds will be issued to the original payment method used at the time of purchase.
- You will receive an email confirmation once your refund has been processed.
Exclusions and Special Conditions
- Sale items personalized products are not eligible for returns.
- Items returned that do not meet the eligibility criteria will not be refunded and may be returned to the customer at their expense.
Contact Us
If you have any questions about our 30-day refund policy, please contact us at:
- Email: orders@dropbearcoolers.com
- Phone: 0423 080 091
- Address: 78 Macquarie Street, George Town, TAS 7253
Thank you for shopping with us!
